i.safe MOBILE Warranty

i.safe MOBILE GmbH provides a warranty against defects in materials and workmanship for a period of twenty-four (24) months for electronic devices, and six (6) months for the following accessories: batteries, chargers, headsets and cables. The warranty period begins on the date of purchase from the retailer (date of the end-customer invoice).

If the product proves to be faulty during the warranty period under normal conditions of use and maintenance, please contact our service team directly. To do so, please use the following support ticket. The liability of i.safe MOBILE GmbH and the service centres commissioned by i.safe MOBILE GmbH is limited to the costs of repairing and/or replacing the unit covered by the warranty terms.

For further questions please contact our  service centre.

Warranty Conditions

1. i.safe MOBILE GmbH undertakes to repair the faulty product or, at its own discretion, to replace it with a fully functional, complete replacement unit.

2. Repairs under warranty must be carried out by a service centre authorised by i.safe MOBILE GmbH. Repairs carried out by service centres not authorised by i.safe MOBILE GmbH, as well as any costs arising therefrom and any resulting damage, are not covered by the warranty provided by i.safe MOBILE GmbH.

3. Repair services or replacements carried out under the warranty do not entitle the customer to an extension or a restart of the warranty period. Repairs and direct replacements under the warranty may be carried out using functionally equivalent replacement units.

4. The warranty does not apply if defects other than material or manufacturing faults are identified. The following items are not covered by the warranty: 

  • Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.
  • Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with i. safe MOBILE GmbH instructions for usage and maintenance.
  • Upgrading of software due to changes in network parameters.
  • The product has been used in conjunction with accessories not approved by i.safe MOBILE GmbH for use with this product.
  • Failure of the product arising from incorrect installation or use not consistent with technical or safety standards in current force, or failure to comply with Operating Manual and Safety Instructions.
  • Accidents, force majeure or any cause beyond the control of i. safe MOBILE GmbH caused by but not limited to lightning, water, fire public disturbances and improper ventilation.
  • Unauthorized modifications carried out for the product to comply with local or national technical standards in countries for which the i.safe MOBILE GmbH product was not originally designed.
  • Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of care outlined in in the Operating Manual and Safety Instructions.
  • Repairs performed by non-authorized service centres such as opening of the product by a non-authorized person.
  • The model number, serial/IMEI number and product number on the product has been altered, deleted, removed or made illegible.
  •  The batteries are charged by other than i.safe MOBILE GmbH approved battery chargers.
  • Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
  • The product has been exposed to liquids/chemicals and/or extreme thermal conditions, moisture or humidity beyond the limits of the respective IP protection level.
     

5. i.safe MOBILE GmbH shall be liable for damage arising from or in connection with the warranty exclusively in accordance with Section IV of its General Terms & Conditions of Business.

6. The purchaser’s rights under the applicable national legislation, i.e. the purchaser’s rights vis-à-vis the seller arising from the contract of sale as well as other statutory rights, remain unaffected by this warranty.

7. Repaired or replaced products may include new and/or refurnished components and equipment.