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Company
Salutation
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Mr.
Ms.
First and last name
Email
CC Email
Topic - Tell us your problem in one sentence
Tell us your request in detail including descriptive screenshots if possible
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Phone Number
Area of Operation
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Africa
Americas
Asia
Europe
Oceania
Other
Country
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Device Model (Required for repair requests)
...
IS120.1
IS120.2
IS170.2
IS310.2
IS320.1
IS330.1
IS330.2
IS330.RG
IS360.2
IS520.1
IS520.2
IS530.1
IS530.2
IS530.RG
IS540.1
IS540.2
IS655.2
IS655.RG
IS725.2
IS760.2
IS910.1
IS910.2
IS930.1
IS930.2
IS930.RG
IS-TH1MR.1
IS-TH1ER.1
IS-MP.1
IS-MP.2
IS-SW1.1
IS-TC1A.1
HMT-1Z1
Device Not Listed (Please State In Message)
IS930.M1
Battery
i.safe PROTECTOR 1.0
i.safe PROTECTOR 2.0
i.safe PROTECTOR 3.0
IS-RSM2.1
IS-RSM1.1
DS930.1
IS-DCSW1.1
ISEA1
IS-EA1.1
IS-VS1A.1
IS-RSMG2.1
S/N (Serial Number)
Request Type
...
Hardware Repair Request
Usage Question
Software Related
Other (don't chose for repairs)
<label class=" control-label cf_imei_1_1364795-label " for="helpdesk_ticket_cf_imei_1_1364795">IMEI 1</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_imei_1_1364795]" id="helpdesk_ticket_custom_field_cf_imei_1_1364795" /> </div>
<label class=" control-label cf_imei_2_1364795-label " for="helpdesk_ticket_cf_imei_2_1364795">IMEI 2</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_imei_2_1364795]" id="helpdesk_ticket_custom_field_cf_imei_2_1364795" /> </div>
<label class=" control-label cf_battery_serial_number_1364795-label " for="helpdesk_ticket_cf_battery_serial_number_1364795">Battery Serial Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_battery_serial_number_1364795]" id="helpdesk_ticket_custom_field_cf_battery_serial_number_1364795" /> </div>
<label class=" control-label cf_cabel_1761711_1364795-label " for="helpdesk_ticket_cf_cabel_1761711_1364795">i.safe PROTECTOR 1.0</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_cabel_1761711_1364795]" id="helpdesk_ticket_custom_field_cf_cabel_1761711_1364795" /> </div>
<label class=" control-label cf_cabel_2_isafe_protector_20_1364795-label " for="helpdesk_ticket_cf_cabel_2_isafe_protector_20_1364795">i.safe PROTECTOR 2.0</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_cabel_2_isafe_protector_20_1364795]" id="helpdesk_ticket_custom_field_cf_cabel_2_isafe_protector_20_1364795" /> </div>
<label class=" control-label cf_cabel_3_isafe_protector_30458466_1364795-label " for="helpdesk_ticket_cf_cabel_3_isafe_protector_30458466_1364795">i.safe PROTECTOR 3.0</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_cabel_3_isafe_protector_30458466_1364795]" id="helpdesk_ticket_custom_field_cf_cabel_3_isafe_protector_30458466_1364795" /> </div>
<label class=" required control-label cf_device_return_address_1364795-label " for="helpdesk_ticket_cf_device_return_address_1364795">Device Return Address / Total address incl. Company, Street, City, Country (this field will be used for shipment label)</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_device_return_address_1364795]" id="helpdesk_ticket_custom_field_cf_device_return_address_1364795"> </textarea> </div>
<label class=" control-label cf_your_reference_number912210_1364795-label " for="helpdesk_ticket_cf_your_reference_number912210_1364795">Your Reference Number (Internal ID by you)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_reference_number912210_1364795]" id="helpdesk_ticket_custom_field_cf_your_reference_number912210_1364795" /> </div>
<label class=" required control-label cf_invoice_and_delivery_address_1364795-label " for="helpdesk_ticket_cf_invoice_and_delivery_address_1364795">Invoice and Delivery address are the same. If not please fill in</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_invoice_and_delivery_address_1364795]" id="helpdesk_ticket_custom_field_cf_invoice_and_delivery_address_1364795"><option value="">...</option> <option data-id="77000303579" value="Yes">Yes</option> <option data-id="77000303580" value="No">No</option></select> </div>
<label class=" control-label cf_invoice_address_1364795-label " for="helpdesk_ticket_cf_invoice_address_1364795">Invoice Address</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_invoice_address_1364795]" id="helpdesk_ticket_custom_field_cf_invoice_address_1364795"> </textarea> </div>
<label class=" control-label cf_additional_invoice_recipients_email_1364795-label " for="helpdesk_ticket_cf_additional_invoice_recipients_email_1364795">Additional Invoice Recipients Email</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_additional_invoice_recipients_email_1364795]" id="helpdesk_ticket_custom_field_cf_additional_invoice_recipients_email_1364795" /> </div>
<label class=" control-label cf_invoice_via_1364795-label " for="helpdesk_ticket_cf_invoice_via_1364795">Invoice via</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_invoice_via_1364795]" id="helpdesk_ticket_custom_field_cf_invoice_via_1364795"><option value="">...</option> <option data-id="77000048269" value="Email">Email</option> <option data-id="77000048270" value="Postal Letter">Postal Letter</option> <option data-id="77000048271" value="Both">Both</option></select> </div>
<label class=" control-label cf_network_carrier_1364795-label " for="helpdesk_ticket_cf_network_carrier_1364795">Network Carrier</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_network_carrier_1364795]" id="helpdesk_ticket_custom_field_cf_network_carrier_1364795" /> </div>
<div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_i_have_read_the_terms_and_conditions_and_i_am_aware_that_if_necessary_for_the_repair_my_device_will_be_reset_to_the_delivery_condition_i_have_taken_precautions_for_this_and_have_already_backed_up_my_data_1364795]" id="helpdesk_ticket_custom_field_cf_i_have_read_the_terms_and_conditions_and_i_am_aware_that_if_necessary_for_the_repair_my_device_will_be_reset_to_the_delivery_condition_i_have_taken_precautions_for_this_and_have_already_backed_up_my_data_1364795_77000048266" value="1" class=" required checkbox section_field" /> I have read the terms and conditions and I agree that if necessary for the repair, my device will be reset to the delivery condition. </label> </div>
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